General Terms and Conditions of Sale
General Terms and Conditions of Sale
Effective Date: March 2, 2026
These general terms and conditions of sale apply without restriction or reservation to all connection services offered by the company TWOO WAY, a simplified joint-stock company with a capital of 1,000 euros, whose registered office is located at 29 rue Tronchet - 75008 Paris and registered with the Paris Trade and Companies Register under number 100 492 511 (hereinafter, "TWOO WAY") on the website (https://twoo-way.com/en) and the "TWOO WAY" application (hereinafter, together, the "Application").
TWOO WAY can be contacted at the following details, in particular for any complaint:
- Postal address: 29 rue Tronchet - 75008 Paris
- Phone: 01 34 48 75 63
- Email address: contact@twoo-way.com
The Application is a connection platform between individual internet users (hereinafter, the "Subscribers") who wish to exchange a stay in one accommodation for a stay in another accommodation and/or for points that can be used exclusively on the Application (hereinafter, the "TW POINTS").
It is specified that the exchange is not a rental and that only the stays and associated accommodations offered on the Application can be the subject of an exchange.
To access the Application and the connection service it offers (hereinafter, the "Connection"), Subscribers must take out a subscription with TWOO WAY (hereinafter, the "Subscription").
The precise features of each Subscription are described on the Application.
It is specified that Subscribers are not professionals acting within the framework of a commercial and/or professional activity.
Furthermore, TWOO WAY offers paid and free plans. These terms only apply to Subscribers who have subscribed to a paid Subscription.
These general terms and conditions define the terms and conditions of the online sale of Subscriptions and define the rights and obligations of the parties in this context (hereinafter the "GTC").
They are accessible and printable at any time via a direct link at the bottom of the Application page. The applicable version of the GTC is the one that can be consulted online on the Application on the date of the Subscriber's order.
The GTC prevail over any other general or special conditions not expressly approved by TWOO WAY.
The fact that TWOO WAY does not avail itself at a given time of any of the provisions of the GTC cannot be interpreted as a waiver of the right to avail itself subsequently of any of the said provisions.
The nullity of a contractual clause does not entail the nullity of the GTC.
The temporary or permanent non-application of one or more clauses of the GTC by TWOO WAY shall not constitute a waiver on its part of the other clauses of the GTC which continue to produce their effects.
The benefit of the Connection is accessible to any natural person having the full legal capacity to commit under the GTC.
A natural person who does not have full legal capacity may only access the Application and the Connection service with the agreement of their legal representative.
The Subscriber who wishes to benefit from the Connection to offer a stay in an accommodation for exchange declares:
- not to act within the framework of their professional and/or commercial activity;
- to offer a stay in an accommodation in a private setting that meets standard safety, hygiene, and comfort standards;
- to carry out the exchange personally, without an intermediary or subcontractor;
- to have all the necessary authorizations to offer a stay in the accommodation;
- to have taken out all the insurance necessary for the Connection.
TWOO WAY's liability cannot be sought in the event of damage suffered by any person in the event that the Subscriber has made false declarations.
To place an order, the Subscriber must register, select the Subscription, and proceed to the payment of the first installment.
The order is deemed received by TWOO WAY when it is definitively confirmed by the Subscriber.
Access to the Subscription requires the Subscriber to register on the Application by completing the form provided for this purpose.
In all cases, the Subscriber must provide all the information marked as mandatory. Any incomplete registration will not be validated.
Registration automatically entails the opening of an account in the name of the Subscriber (hereinafter, the "Account"), giving them access to a personal space (hereinafter, the "Personal Space") which allows them to manage the Subscription in a format and according to the technical means that TWOO WAY deems most appropriate.
The Subscriber guarantees that all the information provided in the registration form is accurate, up-to-date, sincere, and not misleading.
They undertake to update this information in their Personal Space in the event of modifications, so that it always corresponds to the aforementioned criteria.
The Subscriber is informed and accepts that the information entered for the purpose of creating or updating their Account is proof of their identity. The information entered by the Subscriber binds them as soon as it is validated.
The Subscriber undertakes to personally use their Account and not to allow any third party to use it in their place or on their behalf, except bearing full responsibility for it.
They must immediately contact TWOO WAY at the details mentioned in Article 1 herein if they notice that their Account has been used without their knowledge. They acknowledge TWOO WAY's right to take all appropriate measures in such a case.
At the end of their order, the Subscriber receives an email confirmation summarizing the elements of the order.
The Subscriber must ensure that the contact details provided are correct and allow them to receive the relevant email.
Failing receipt thereof, the Subscriber must contact TWOO WAY at the contact details mentioned in Article 1. TWOO WAY recommends that the Subscriber keep the information contained in the order confirmation.
The Subscriber's acceptance of the GTC is materialized by a checkbox on the Application. This acceptance can only be full and complete. Any conditional acceptance is considered null and void. The Subscriber who does not agree to be bound by the GTC must not benefit from a Connection.
TWOO WAY reserves the right, at any time, to refuse access to the Connection to any Subscriber who does not comply with the GTC.
The Subscriber is informed that the GTC may be modified at any time, unilaterally by TWOO WAY, in particular to comply with any legal, regulatory, jurisprudential, editorial, and/or technical developments. TWOO WAY undertakes to inform the Subscriber of any modifications made to the Connections and/or the GTC by email before said modification comes into effect, as well as to inform them of the effective date of the new GTC.
It is specified that in any event, the GTC applicable to a Connection will always remain those in force at the time of the Connection.
Before any online order, the Subscriber can read on the Application the characteristics of each Subscription they wish to order, in particular:
- the features accessible through the chosen Subscription plan;
- the commitment period;
- the payment frequency of the Subscription;
- the price of the Subscription.
The Connection consists of a set of tools allowing Subscribers to connect with other Subscribers to offer them a stay in an accommodation in exchange for a stay in another accommodation and/or TW points, to reference and describe the stay and the associated accommodation, and to accept exchanges.
No exchange is concluded directly between Subscribers and TWOO WAY. All contracts and transactions are carried out directly between Subscribers.
TW points allow Subscribers to benefit from a certain number of advantages in the form of credits having their own unit of value, to be used exclusively on the Application.
Each Subscriber is allocated TW points under the following conditions:
TW points obtained via pre-registration, a referral, or any promotional operation. TW points are mostly obtained when exchanging their accommodation.
TW points can be used by the Subscriber within a certain period depending on their origin of allocation from their allocation, under the following conditions: TW points obtained for free via pre-registration, a referral, or any promotional operation have a validity of 12 months, while TW points obtained during an exchange have unlimited validity.
The sole use of TW points is to allow the User to exchange TW points for a stay with another User.
The exchange ratio between TW points and each stay is automatically defined by an algorithm based on objective criteria depending on the property in question. Each User is informed of said exchange ratio for each stay directly on the Application page dedicated to the property in question, before any validation on their part.
In accordance with the provisions of Article L.221-28, 1° of the Consumer Code providing for an exemption from the right of withdrawal in the event of: "supply of services fully performed before the end of the withdrawal period", the Subscriber acknowledges that they expressly waive the right of withdrawal provided for in Article L.221-18 of the Consumer Code as soon as they pay the first installment on the Application in order to benefit from the features of the Subscription before the end of the withdrawal period, by checking the box provided for this purpose.
Failing to check this box, the Subscription may be subject to withdrawal.
In the event of withdrawal by the Subscriber, TWOO WAY will reimburse all payments received from the Subscriber, without undue delay and, in any event, no later than fourteen days from the day TWOO WAY is informed of the Subscriber's decision to withdraw.
Nevertheless, the Subscriber is informed that they must pay an amount proportional to what has been provided up to the time TWOO WAY is informed of the Subscriber's withdrawal.
The Subscriber who wishes to exercise their right of withdrawal must send TWOO WAY, before the expiration of the fourteen (14) day period, the withdrawal form annexed to the GTC, duly completed.
The sale prices of the Subscriptions are displayed on the Application. They are indicated in euros, all taxes included (applicable VAT, if any, and other applicable taxes). TWOO WAY reserves the right, at its sole discretion and according to terms of which it shall be the sole judge, to offer promotional offers or price reductions. The applicable price is the one displayed on the Application at the time of the registration of the Subscriber's order.
The first installment of the Subscription is due upon ordering. Subsequent installments are specified on the Application. The Subscriber acknowledges that subsequent installments will be paid by automatic debits from the bank card used during the registration of their order, on the due dates specified on the Application. In this regard, the Subscriber undertakes to notify TWOO WAY as soon as possible if their bank card is no longer valid and to provide the new banking information necessary for the aforementioned automatic debit.
Invoices are sent to the Subscriber by email. They are payable upon receipt.
From the date the order is placed if there is no commitment period, or from the end of the commitment period, the Subscription continues for successive periods equivalent to the initial period, tacitly renewable, unless terminated early under the conditions provided herein.
The Subscriber may terminate their Subscription for convenience directly on the Application, except during the commitment period, if applicable. The termination will take effect for the following period. Any period already started is due; no refund will be provided.
TWOO WAY may suspend the Subscriber's Subscription without delay or formalities if the Subscriber fails to pay the amounts due upon receipt of the invoices issued by TWOO WAY. TWOO WAY reserves the right to suspend the Subscription, without notice, in the event of:
- Risk to the stability and/or security of the Application or any TWOO WAY system and environment;
- Request from a competent administrative or judicial authority;
- Necessity imposed by compliance with the law and its obligations.
If TWOO WAY finds that the Subscriber is violating these terms and/or the general terms of use, TWOO WAY may terminate the Subscriber's Subscription within fourteen (14) days following a formal notice sent by any written means, which remains unsuccessful, to remedy the contractual breach(es).
In the event that the breach cannot be corrected within fourteen (14) days, the termination takes effect on the date on which TWOO WAY notifies the Subscriber of said termination.
To benefit from the Matchmaking service, the Subscriber must send the following documents to TWOO WAY:
- Proof of address;
- Identity card;
- And more generally, all information necessary for the use of the accommodation and its equipment.
To offer their accommodation for exchange, the Subscriber must publish an ad. The Subscriber shall ensure that the descriptions and photographs of the accommodation on the Application are as faithful as possible to the accommodation itself. In particular, the Subscriber undertakes to indicate the location and the availability dates of the accommodation.
The Subscriber is expressly prohibited from directly or indirectly promoting any other accommodation, service, or product, in any form whatsoever (notably by inserting hypertext links, any message in the description of the accommodation, or by using a URL address in their username or on the "Subscriber" page).
Once the exchange is validated on the Application by each concerned Subscriber, the Subscribers shall personally handle the processing of the exchange, regarding its effective realization and compliance with applicable standards. In particular, they must contact each other to define the modalities of the exchange.
Each Subscriber undertakes to implement all means to optimally satisfy their obligations. In the event of an incident, each Subscriber is solely and strictly responsible for the damage caused by them, and TWOO WAY cannot be held liable in any way, which the Subscriber expressly acknowledges.
TWOO WAY uses various ranking parameters to determine the order and position of Subscribers' ads in a Subscriber's search results:
Each Subscriber may post a comment and/or a review relating to the exchange.
Each comment and/or review is previously validated by TWOO WAY before its broadcast.
Each Subscriber undertakes not to publish any comment contrary to legal or regulatory provisions, to good morals, or of a political, sectarian, discriminatory, sexist nature, related to organizations or persons responsible for crimes against humanity, etc., or likely to disturb or shock the Subscribers of the Application.
TWOO WAY undertakes to exercise all necessary care and diligence in providing the Matchmaking service, in accordance with the practices of the profession. TWOO WAY is only bound by an obligation of means.
Subscribers acknowledge that TWOO WAY is not bound by any obligation to advise or monitor compliance with the obligations incumbent upon them due to the realization of the Matchmaking service.
In any event, any liability that may be incurred by TWOO WAY under these terms is expressly limited only to proven direct damages suffered by the Subscriber.
As TWOO WAY provides an intermediation service between two Subscribers, its liability is strictly limited to the operation of the Matchmaking service on the Application. Consequently, TWOO WAY declines any liability within the framework of the effective realization of the exchange between Subscribers.
TWOO WAY declines any liability in the event of disputes that may arise between Subscribers or with a third party, present or future claims or damages, alleged or not, observed or not, resulting directly or indirectly from the use of the Matchmaking service.
TWOO WAY may suspend a Subscriber's access to the Application if they do not comply with the GTC.
If TWOO WAY suspends the ads, TWOO WAY will inform them in advance and at the latest at the time of the suspension and will provide the reasons for said suspension.
If the Subscriber wishes, they will always be able to clarify the facts or circumstances that led to the suspension. If, following this discussion, TWOO WAY determines that suspension and de-listing are not the appropriate solutions, TWOO WAY will restore the Subscriber's access to the Application.
Any use, reproduction, copying, or distribution of one or more elements of the Application for any use other than private is prohibited.
All content and services of the Application, including but not limited to, the domain name, texts, graphic charter, graphics, photographs, drawings, sounds, images, audio, and video, but also the structure, navigation plan, design, and organization of its sections, their titles, existing or to come, are protected by intellectual property rights, held or claimed by TWOO WAY, with the authorization of the holders of these rights.
TWOO WAY grants to every Subscriber, on a non-exclusive, personal, and non-transferable basis, the right to use the Application and the Matchmaking service for their sole needs. This right is granted for the duration of the use of the Application. This grant of rights does not entail the transfer of any intellectual property right to the benefit of the Subscriber.
Consequently, every Subscriber is prohibited from reproducing in any form whatsoever, directly or indirectly, the elements referred to in the previous paragraphs, as well as from altering the trademarks, patents, names, acronyms, logos, colors, graphics, or other signs appearing on the elements made available by TWOO WAY and more generally from using or exploiting these elements.
TWOO WAY is the producer and owner of all or part of the databases, their structure, and their content, composing the Application, subject to the rights held by the Subscribers, each for what concerns them.
By accessing the Application, the Subscriber acknowledges that the data composing it is legally protected and that they are prohibited notably from extracting, reusing, storing, reproducing, representing, or keeping, directly or indirectly, on any medium, by any means and in any form whatsoever, all or a qualitatively or quantitatively substantial part of the content of the databases appearing within the Application they access, as well as from making repeated and systematic extraction or reuse of qualitatively and quantitatively non-substantial parts, when these operations clearly exceed normal conditions of use.
TWOO WAY holds, in particular, trademark rights to the term "TWOO WAY" and the associated logo(s) in France. Unless expressly authorized in advance, any use of the "TWOO WAY" trademark exposes the Subscriber to criminal and civil prosecution.
Housing descriptions, including in particular all photographs, texts, illustrations, images, and/or videos describing the housing to be exchanged within the Application, are provided by the Subscribers alone, without TWOO WAY reviewing them.
TWOO WAY consequently declines any liability in the event that the content of the services provided by the Subscribers infringes upon the rights of third parties.
In the event of a proven infringement of the rights of a third party due to the publication of all or part of a housing proposal on the Application, TWOO WAY undertakes to promptly cease this infringement as soon as it has been brought to its attention and to remove the litigious content from the Application.
The Subscriber declares and acknowledges that all information, data, texts, messages, or any other content they publish within the Application (hereinafter, the "Contributions") are under their full and sole responsibility.
The Subscriber undertakes not to publish Contributions contrary to the laws and regulations in force. In particular, the Subscriber is prohibited from:
- Distributing information contrary to public order or good morals;
- Diverting the purpose of the Application to conduct propaganda or proselytizing, prospecting, or soliciting;
- Distributing Contributions infringing on the personality rights of third parties or having a defamatory, insulting, obscene, pornographic, offensive, violent character or inciting discrimination, political violence, racism, xenophobia, sexism, or homophobia;
- Harassing in any way another or several other Subscribers;
- Publishing information infringing on the legislation on personal data protection allowing the identification of natural persons without their consent, notably their last name, postal and/or email address, telephone number, photograph, sound or audiovisual recording, or collecting and storing personal data relating to other Subscribers;
- Fraudulently accessing the Application;
- Transmitting any message containing computer viruses or any other code, file, or program designed notably to interrupt, destroy, or limit the functionality of any software, computer, or telecommunication tool;
- Providing information linking to other Applications (whether by creating hypertext links or by simply providing information) whose content would be likely to contravene any law or regulation in force, and notably would be likely to infringe upon the rights of persons and property and/or intellectual property rights.
The Subscriber is also prohibited from infringing upon the intellectual property rights of third parties.
The Subscriber undertakes to respect the laws and regulations in force and to use only content for which they hold the rights, or for which the rights holder has given their express consent for distribution, or which are free of any rights.
The Subscriber undertakes, where applicable, to indemnify TWOO WAY for any prejudice directly or indirectly linked to non-compliance with this warranty.
Any Subscriber who contravenes the provisions of the GTC exposes themselves to applicable civil and criminal prosecution.
TWOO WAY has set up a mechanism allowing any Subscriber to bring to its attention at the following email: contact@twoo-way.com any dispute, complaint, or publication on the Application of a litigious nature of which they are aware.
Any Subscriber may also request TWOO WAY to take appropriate measures, such as the removal of content protected by intellectual property rights, by bringing it to its attention by email and providing the following information:
- For natural persons: their last name, first name, address, and phone number;
- For legal entities: their name, corporate name, address, phone number, and the identity of their legal representative;
- The description of the litigious content and the reasons why the content is litigious (including notably the mention of the legal provisions that the content would contravene as well as justifications of facts);
- The date on which the litigious content was observed;
- The URL address of the litigious content.
It is reminded that every consumer has the right to use a consumer mediator free of charge for the amicable resolution of the dispute between them and a professional. To this end, TWOO WAY guarantees the Subscriber effective access to a consumer mediation mechanism.
In accordance with the provisions of the Consumer Code regarding "the mediation process for consumer disputes," after having contacted us and in the absence of a satisfactory response, you have the possibility to use a consumer mediation procedure free of charge with:
CM2C
49 rue de Ponthieu
75 008 PARIS
Tel: 01 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
Mail: litiges@cm2c.net
After preliminary written steps by consumers toward TWOO WAY, the mediator's service can be contacted for any consumer dispute whose resolution has not succeeded.
The Subscriber can use the mediation service for consumer disputes related to an order placed on the internet.
Finally, it is reminded that mediation is not mandatory but only proposed in order to resolve disputes by avoiding recourse to justice. In case of failure of this mediation procedure or if the Subscriber wishes to seize a court, the rules of the code of civil procedure will apply.
Personal data collected by the Subscriber under the conditions described in the privacy policy accessible here.
The Subscriber has the possibility to register free of charge on an opposition list to telephone solicitation BLOCTEL (www.bloctel.gouv.fr) in order to no longer be telemarketed by a professional with whom they do not have an ongoing contractual relationship, in accordance with law n°2014-344 of March 17, 2014, relating to consumption.
Each party undertakes to consider as strictly confidential all information exchanged between them within the framework of these terms. Each party consequently prohibits themselves from disclosing, for the entire duration of their collaboration for any cause whatsoever, this information in any form, under any title, and to any person whatsoever.
It is understood that TWOO WAY may, under its responsibility, use external advisors and service providers to perform part of the obligations at its charge under the GTC and remains fully responsible for them.
The GTC are concluded intuitu personae. They cannot, therefore, be assigned, transferred, delegated, or contributed in any form whatsoever, whether for a fee or free of charge, nor be the subject of a sub-license. Notwithstanding the foregoing, TWOO WAY may assign the GTC with all the rights and obligations set forth herein, without the consent of the other party, within the framework of a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets related to the GTC.
In the event of a translation of the GTC into one or more languages, the language of interpretation shall be the French language in case of contradiction or dispute over the meaning of a term or provision. The GTC are governed by French law.
WITHDRAWAL FORM
TWOO WAY 29 rue Tronchet 75008 Paris ; contact@twoo-way.com – 01.34.48.75.63
I hereby notify you of my withdrawal from the contract relating to the connection service
Ordered on:
Order number:
Customer Name:
Customer Address:
Customer Signature:
Date: