General Terms and Conditions of Use
General Terms and Conditions of Use
Effective Date: March 2, 2026
These general terms and conditions of use apply without restriction or reservation to the use of the website (https://twoo-way.com) and the "TWOO WAY" application (hereinafter, together, the "Application") published by the company TWOO WAY, a simplified joint-stock company with a capital of 1,000 euros, whose registered office is located at 29 rue Tronchet - 75008 Paris and registered with the Paris Trade and Companies Register under number 100 492 511 (hereinafter, "TWOO WAY").
TWOO WAY can be contacted at the following details, in particular for any complaint:
- Postal address: 29 rue Tronchet - 75008 Paris
- Phone: 01 34 48 75 63
- Email address: contact@twoo-way.com
The Application is a matchmaking platform between individual internet users (hereinafter, the "Users") who wish to exchange a stay in one accommodation for a stay in another accommodation and/or for points that can be used exclusively on the Application (hereinafter, the "TW POINTS").
It is specified that the exchange is not a rental and that only the stays and associated accommodations offered on the Application can be the subject of an exchange.
Access to the Application and the matchmaking service (hereinafter, the "Matchmaking") are offered free of charge to registered Users under the conditions specified on the Application. The features of the Matchmaking service are described on the Application.
It is specified that Users are not professionals acting within the framework of a commercial and/or professional activity.
Furthermore, TWOO WAY offers paid and free plans. These terms only apply to Users benefiting from a free offer.
These general terms and conditions of use define the terms and conditions for the use of the Application and the Matchmaking service and define the rights and obligations of the parties in this context (hereinafter the "T&Cs").
They are accessible and printable at any time via a direct link at the bottom of the Application page. The applicable version of the T&Cs is the one that can be consulted online on the Application on the date of the User's registration.
The T&Cs prevail over any other general or special conditions not expressly approved by TWOO WAY.
The fact that TWOO WAY does not avail itself at a given time of any of the provisions of the T&Cs cannot be interpreted as a waiver of the right to avail itself subsequently of any of the said provisions.
The nullity of a contractual clause does not entail the nullity of the T&Cs. The temporary or permanent non-application of one or more clauses of the T&Cs by TWOO WAY shall not constitute a waiver on its part of the other clauses of the T&Cs which continue to produce their effects.
The benefit of the Matchmaking service is accessible to any natural person having full legal capacity to commit under the T&Cs.
A natural person who does not have full legal capacity may only access the Application and the Matchmaking service with the agreement of their legal representative.
The User who wishes to benefit from the Matchmaking service to offer a stay in an accommodation for exchange declares:
- not to act within the framework of their professional and/or commercial activity;
- to offer a stay in an accommodation in a private setting that meets standard safety, hygiene, and comfort standards;
- to carry out the exchange personally, without an intermediary or subcontractor;
- to have all the necessary authorizations to offer a stay in the accommodation;
- to have taken out all the insurance necessary for the Matchmaking service.
TWOO WAY's liability cannot be sought in the event of damage suffered by any person in the event that the User has made false declarations.
Access to the Matchmaking service requires the User to register on the Application by completing the form provided for this purpose.
In all cases, the User must provide all the information marked as mandatory. Any incomplete registration will not be validated.
Registration automatically entails the opening of an account in the name of the User (hereinafter, the "Account"), giving them access to a personal space (hereinafter, the "Personal Space") which allows them to manage the Application in a format and according to the technical means that TWOO WAY deems most appropriate.
The User guarantees that all the information provided in the registration form is accurate, up-to-date, sincere, and not misleading.
They undertake to update this information in their Personal Space in the event of modifications, so that it always corresponds to the aforementioned criteria.
The User is informed and accepts that the information entered for the purpose of creating or updating their Account is proof of their identity. The information entered by the User binds them as soon as it is validated.
The User undertakes to personally use their Account and not to allow any third party to use it in their place or on their behalf, except bearing full responsibility for it.
They must immediately contact TWOO WAY at the details mentioned in Article 1 herein if they notice that their Account has been used without their knowledge. They acknowledge TWOO WAY's right to take all appropriate measures in such a case.
The User's acceptance of the T&Cs is materialized by a checkbox on the Application. This acceptance can only be full and complete. Any conditional acceptance is considered null and void. The User who does not agree to be bound by the T&Cs must not benefit from a Matchmaking service.
TWOO WAY reserves the right, at any time, to refuse access to the Matchmaking service to any User who does not comply with the T&Cs.
The User is informed that the T&Cs may be modified at any time, unilaterally by TWOO WAY, in particular to comply with any legal, regulatory, jurisprudential, editorial, and/or technical developments. TWOO WAY undertakes to inform the User of any modifications made to the Matchmaking services and/or the T&Cs by email before said modification comes into effect, as well as to inform them of the effective date of the new T&Cs.
It is specified that in any event, the T&Cs applicable to a Matchmaking service will always remain those in force at the time of the Matchmaking.
The Matchmaking service consists of a set of tools allowing Users to connect with other Users, in order to offer them a stay in an accommodation in exchange for a stay in another accommodation and/or TW points, to reference and describe the stay and the associated accommodation, and to accept exchanges.
No exchange is concluded directly between Users and TWOO WAY. All contracts and transactions are carried out directly between Users.
TW points allow Users to benefit from a certain number of advantages in the form of credits having their own unit of value, to be used exclusively on the Application.
Each User is allocated TW points under the following conditions:
TW points obtained via pre-registration, a referral, or any promotional operation. TW points are mostly obtained when exchanging their accommodation.
TW points can be used by the User within a certain period depending on their origin of allocation from their allocation, under the following conditions:
TW points obtained for free via pre-registration, a referral, or any promotional operation have a validity of 12 months, while TW points obtained during an exchange have unlimited validity.
The sole use of TW points is to allow the User to exchange TW points for a stay with another User.
The exchange ratio between TW points and each stay is automatically defined by an algorithm based on objective criteria depending on the property in question. Each User is informed of said exchange ratio for each stay directly on the Application page dedicated to the property in question, before any validation on their part.
To benefit from the Matchmaking service, the User must send the following documents to TWOO WAY:
- Proof of address;
- Identity card;
- And more generally, all the information necessary for the use of the accommodation and its equipment.
To offer their accommodation for exchange, the User must publish an ad. The User shall ensure that the descriptions and photographs of the accommodation on the Application are as faithful as possible to the accommodation itself. In particular, the User undertakes to indicate the location and the availability dates of the accommodation.
The User is expressly prohibited from directly or indirectly promoting any other accommodation, service, or product, in any form whatsoever (notably by inserting hypertext links, any message in the description of the accommodation, or by using a URL address in their username or on the "User" page).
Once the exchange is validated on the Application by each concerned User, the Users shall personally handle the processing of the exchange, regarding its effective realization and compliance with applicable standards. In particular, they must contact each other to define the modalities of the exchange.
Each User undertakes to implement all means to optimally satisfy their obligations. In the event of an incident, each User is solely and strictly responsible for the damage caused by them, and TWOO WAY cannot be held liable in any way, which the User expressly acknowledges.
TWOO WAY uses various ranking parameters to determine the order and position of Users' ads in a User's search results:
● Categories selected by a User: a User can choose certain categories of housing. In this case, only the searched housing categories will be visible in the search results.
● Location of the housing: the User chooses the location where the housing is made available. In this case, only housing offered by Users in the location requested by the User will be visible in the search results.
● The default ranking is based on destinations saved in favorites. Secondly, criteria such as level or badges obtained as rewards also determine the display order. The most active members and those with quality ads are highlighted.
Each User may post a comment and/or a review relating to the exchange.
Each comment and/or review is previously validated by TWOO WAY before its broadcast.
Each User undertakes not to publish any comment contrary to legal or regulatory provisions, to good morals, or of a political, sectarian, discriminatory, sexist nature, related to organizations or persons responsible for crimes against humanity, etc., or likely to disturb or shock the Users of the Application.
TWOO WAY undertakes to exercise all the care and diligence necessary to provide the Matchmaking service, in accordance with the practices of the profession. TWOO WAY is only bound by an obligation of means.
Users acknowledge that TWOO WAY is not bound by any obligation to advise or monitor compliance with the obligations incumbent upon them due to the realization of the Matchmaking service.
In any event, any liability that may be incurred by TWOO WAY under these terms is expressly limited only to proven direct damages suffered by the User.
As TWOO WAY provides an intermediation service between two Users, its liability is strictly limited to the operation of the Matchmaking service on the Application. Consequently, TWOO WAY declines any liability within the framework of the effective realization of the exchange between Users.
TWOO WAY declines any liability in the event of disputes that may arise between Users or with a third party, present or future claims or damages, alleged or not, observed or not, resulting directly or indirectly from the use of the Matchmaking service.
TWOO WAY reserves the right to suspend access to the Application, without notice, in the event of:
- Risk to the stability and/or security of the Application or any TWOO WAY system and environment;
- Request from a competent administrative or judicial authority;
- Necessity imposed by compliance with the law and its obligations.
TWOO WAY may also suspend a User's access to the Application if they do not comply with the T&Cs. In this case, TWOO WAY will inform them in advance and at the latest at the time of the suspension and will provide the reasons for said suspension.
If the User wishes, they will always be able to clarify the facts or circumstances that led to the suspension. If, following this discussion, TWOO WAY determines that suspension and de-listing are not the appropriate solutions, TWOO WAY will restore the User's access to the Application.
If TWOO WAY finds that the User is violating these terms and/or the general terms of use, TWOO WAY may remove the User's access to the Application within fourteen (14) days following a formal notice sent by any written means, which remains unsuccessful, to remedy the contractual breach(es).
In the event that the breach cannot be corrected within fourteen (14) days, the removal takes effect on the date on which TWOO WAY notifies the User of said removal.
Any use, reproduction, copying, or distribution of one or more elements of the Application for any use other than private is prohibited.
All content and services of the Application, including but not limited to, the domain name, texts, graphic charter, graphics, photographs, drawings, sounds, images, audio, and video, but also the structure, navigation plan, design, and organization of its sections, their titles, existing or to come, are protected by intellectual property rights, held or claimed by TWOO WAY, with the authorization of the holders of these rights.
TWOO WAY grants to every User, on a non-exclusive, personal, and non-transferable basis, the right to use the Application and the Matchmaking service for their sole needs. This right is granted for the duration of the use of the Application. This grant of rights does not entail the transfer of any intellectual property right to the benefit of the User.
Consequently, every User is prohibited from reproducing in any form whatsoever, directly or indirectly, the elements referred to in the previous paragraphs, as well as from altering the trademarks, patents, names, acronyms, logos, colors, graphics, or other signs appearing on the elements made available by TWOO WAY and more generally from using or exploiting these elements.
TWOO WAY is the producer and owner of all or part of the databases, their structure, and their content, composing the Application, subject to the rights held by the Users, each for what concerns them.
By accessing the Application, the User acknowledges that the data composing it is legally protected and that they are prohibited notably from extracting, reusing, storing, reproducing, representing, or keeping, directly or indirectly, on any medium, by any means and in any form whatsoever, all or a qualitatively or quantitatively substantial part of the content of the databases appearing within the Application they access, as well as from making repeated and systematic extraction or reuse of qualitatively and quantitatively non-substantial parts, when these operations clearly exceed normal conditions of use.
TWOO WAY holds, in particular, trademark rights to the term "TWOO WAY" and the associated logo(s) in France. Unless expressly authorized in advance, any use of the "TWOO WAY" trademark exposes the User to criminal and civil prosecution.
Housing descriptions, including in particular all photographs, texts, illustrations, images, and/or videos describing the housing to be exchanged within the Application, are provided by the Users alone, without TWOO WAY reviewing them.
TWOO WAY consequently declines any liability in the event that the content of the services provided by the Users infringes upon the rights of third parties.
In the event of a proven infringement of the rights of a third party due to the publication of all or part of a housing proposal on the Application, TWOO WAY undertakes to promptly cease this infringement as soon as it has been brought to its attention and to remove the litigious content from the Application.
The User declares and acknowledges that all information, data, texts, messages, or any other content they publish within the Application (hereinafter, the "Contributions") are under their full and sole responsibility.
The User undertakes not to publish Contributions contrary to the laws and regulations in force.
In particular, the User is prohibited from:
- distributing information contrary to public order or good morals;
- diverting the purpose of the Application to conduct propaganda or proselytizing, prospecting, or soliciting;
- distributing Contributions infringing on the personality rights of third parties or having a defamatory, insulting, obscene, pornographic, offensive, violent character or inciting discrimination, political violence, racism, xenophobia, sexism, or homophobia;
- harassing in any way another or several other Users;
- publishing information infringing on the legislation on personal data protection allowing the identification of natural persons without their consent, notably their last name, postal and/or email address, telephone number, photograph, sound or audiovisual recording, or collecting and storing personal data relating to other Users;
- fraudulently accessing the Application;
- transmitting any message containing computer viruses or any other code, file, or program designed notably to interrupt, destroy, or limit the functionality of any software, computer, or telecommunication tool;
- providing information linking to other Applications (whether by creating hypertext links or by simply providing information) whose content would be likely to contravene any law or regulation in force, and notably would be likely to infringe upon the rights of persons and property and/or intellectual property rights.
The User is also prohibited from infringing upon the intellectual property rights of third parties.
The User undertakes to respect the laws and regulations in force and to use only content for which they hold the rights, or for which the rights holder has given their express consent for distribution, or which are free of any rights.
The User undertakes, where applicable, to indemnify TWOO WAY for any prejudice directly or indirectly linked to non-compliance with this warranty.
Any User who contravenes the provisions of the T&Cs exposes themselves to applicable civil and criminal prosecution.
Personal data collected by the User under the conditions described in the privacy policy accessible here.
The User has the possibility to register free of charge on an opposition list to telephone solicitation BLOCTEL (www.bloctel.gouv.fr) in order to no longer be telemarketed by a professional with whom they do not have an ongoing contractual relationship, in accordance with law n°2014-344 of March 17, 2014, relating to consumption.
Each party undertakes to consider as strictly confidential all information exchanged between them within the framework of these terms. Each party consequently prohibits themselves from disclosing, for the entire duration of their collaboration for any cause whatsoever, this information in any form, under any title, and to any person whatsoever.
It is understood that TWOO WAY may, under its responsibility, use external advisors and service providers to perform part of the obligations at its charge under the T&Cs and remains fully responsible for them.
The T&Cs are concluded intuitu personae. They cannot, therefore, be assigned, transferred, delegated, or contributed in any form whatsoever, whether for a fee or free of charge, nor be the subject of a sub-license.
Notwithstanding the foregoing, TWOO WAY may assign the T&Cs with all the rights and obligations set forth herein, without the consent of the other party, within the framework of a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets related to the T&Cs.
In the event of a translation of the T&Cs into one or more languages, the language of interpretation shall be the French language in case of contradiction or dispute over the meaning of a term or provision. The T&Cs are governed by French law.